Please read these terms and conditions carefully before using our service.

Hire Period

• All hire items are available for a six-week hire period, excluding postage time. Proof of return (if posting) should be provided within this 6 weeks.

• We will do our best to ensure your items arrive by your selected start date, but please allow for potential postal or travel delays.

• Extensions may be requested (e.g., if your baby is overdue). Extensions are subject to availability and charged at $50 per week or part thereof.

Returns:

• Items must be returned within six weeks of your hire start date unless an extension has been approved.

• The hirer must keep their Australia Post tracking number as proof of return if free returns is not applicable.

• Where possible, please reuse the original packaging. If this is damaged or discarded, the hirer must ensure safe and adequate packaging.
  

Deposit:

• A refundable $150 security deposit will be charged at time of booking.

• The deposit will be refunded within 10 business days of the items being returned in their original condition, allowing for normal wear and tear.

• If items are damaged or missing, the deposit will not be refunded.
  

Payment and Refunds:

• If your circumstances change and you cannot use the pool, please contact us to discuss - refunds are assessed case by case.

• Hire fees are non-refundable, whether or not the equipment was used during your hire period.

• A refund or replacement will only be offered if the item is found to be defective through fault of manufacturer or seller.

• Postage outside of Melbourne will be calculated during the booking process, and return postage is the hirer’s responsibility.
  

Damage:

• All items should be inspected upon delivery. Please inflate the pool immediately and in advance of using to check for leaks or faults so we may be able to assist you sooner.

• Any issues must be reported to Good to Birth straight away with photo evidence.

• If damage occurs due to misuse or failure to follow instructions, Good to Birth reserves the right to retain the deposit to cover replacement costs.

Proper Usage

• Birth Pools and Liners:

  • Pools must only be used in line with the supplier Earthy Birth’s instructions and must always be used with a liner.

  • Keep sharp objects, electrical items, and pets away from the pool.

  • Children must be supervised around the pool at all times.

  • Use tap water only. Additives like soap or essential oils are not recommended. 

  • Do not overfill. The water level should reach the labourer's axilla or breasts when sitting.

  • Ensure the water temperature is between 36°C and 37.5°C.

  • The hirer is responsible for any injury or property damage caused by misuse.

  • When draining the pool, use the provided hose and equipment, rather than manually draining water with buckets.

  • Remove the pool liner and dispose of as clinical waste.

  • Clean with disinfectant wipes before deflating.

• Other Hire Items:

  • All other equipment must be used safely and according to the provided instructions.

  • The hirer accepts responsibility for any damage, injury, or property loss caused by misuse.

Liability:

• Good to Birth accepts no liability for damage, injury, or death resulting from misuse, improper use, or use of the pool in a room that cannot structurally support it.

• We require that all births using our birth pools are attended by a licensed midwife.

• Pregnant people with heart conditions, high/low blood pressure, or other medical concerns should consult their healthcare provider before using a birth pool.

• Good to Birth is not responsible for any adverse outcomes, including injury or death, before, during, or after labour and birth.

• The hirer acknowledges that the safety of all individuals (birthing people, unborn babies, newborns, and anyone near the equipment) is entirely their responsibility.

• A caregiver should be with the labourer at all times while they are in the pool.